The FilmTrack Application Support Specialist position is a client facing position directly responsible for responding to client questions and requests for assistance. This will include collecting information from the client to reproduce an application issue, providing how-to instructions on application usage, or gathering details on a client feature request. Successful analysts will understand how to use the FilmTrack application properly, troubleshoot a client’s issue, escalate issues to engineering if the issue cannot be resolved at 1st level of support engagement, interact with engineering team and use Helpdesk software to communicate with the client.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.